Facility Migration GSO -> CLT (Resolved)
  • Priority - Critical
  • Affecting Other - Hosting Migration

  • Maintenance Announcement. Monday Morning, 8/27/18 @ 02:00 to 05:00AM eastern time. We will be moving a bulk of our hosting services to a new data center in Charlotte from the Greensboro location. We've made every attempt possible to reduce downtime. This move represents a significant upgrade in our hosting abilities.

    Features:

    • Co-Located in the Lumos Data Center CLT-4 Location
    • We will now be peering with 5 internet providers for even faster speeds.
    • The new facility has manned staff and security 24x7x365
    • Redundant Power and Generators.
    • We will also be able to offer high bandwidth applications at lower prices.
    • We've also upgraded nearly all our cloud servers with 10x more RAM, faster hard drives, and better processors.

    Our Greensboro data center will serve as an off-site backup location and continue to host a few legacy applications.

    If you have any questions, please contact support.

  • Date - 08/27/2018 02:00 - 08/13/2020 10:28
  • Last Updated - 08/26/2018 10:26
Greensboro Fiber Down (Resolved)
  • Priority - High
  • Affecting Other - Fiber Down

  • Fiber Move in Progress. See "Announcements" for info.

    2:56AM Resolved

  • Date - 10/21/2017 00:45 - 10/21/2017 03:00
  • Last Updated - 10/21/2017 02:58
Inbound Phone Outage (Resolved)
  • Priority - Critical
  • Affecting Other - VoIP Phone Service

  • 11:10AM EST We have multiple reports of an outage affecting inbound calls to our network. This is a large, wide-spread problem affecting dozens of network providers. We have notified our VoIP provider and they are investigating. We will post more information as it is available.

    11:31AM EST: Current information from our provider: One of our inbound carriers is experiencing an outage affecting calling to some DIDs. They are trying to isolate and repair the issue. We will update as more information becomes available.

    11:45am EST: We are currently seeing some phones starting to work again. We are waiting to hear if this issue is resolved.

    We are told the issue has been resolved. If you are still having issues, please open a support ticket.

  • Date - 10/04/2016 10:45 - 10/04/2016 14:00
  • Last Updated - 10/04/2016 15:20
Gonzo Problems (Resolved)
  • Priority - Critical

  • The gonzo server is experiencing issues with power and age. Sites are being migrated to fozzie over the next few weeks.

  • Date - 04/29/2016 15:06 - 10/04/2016 11:22
  • Last Updated - 05/07/2016 15:08
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